Library 2.0 and Web 2.0

I read most of the articles on this resource list. In "Away from the icebergs" Rick Anderson says "We need to focus our efforts not on teaching research skills but on eliminating the barriers that exist between patrons and the information they need" and "if our services can’t be used without training, then it’s the services that need to be fixed—not our patrons." I think that is very true, our services need to be more user-friendly if we expect all our customers to be able to use them.